The last couple of days, I've had some interesting quirks with the computer. Notably, the unexpected Blue Screen Of Death with weird error messages about missing a disk in a device. Huh?
The first time was on New Year's Eve. Well, ok, who knows what happened, but it seemed a good time to make sure my backup was as up-to-date as physically possible. You may recall I do not have a good history with hard drives on this laptop.
It crashed once again over the weekend, and then I got a BSOD again Tuesday. Three times in less than a week is no longer a "no worries" affair. I went to the diagnostic screen and had it check the hard drive. Once again, I got an error that the disc is bad and needs to be replaced. I both expected it and yet couldn't believe it at the same time.
I promptly found the records of all my other calls, and gave the HP support people a chat. I said apparently they are great fun people that I should put on my speed dial! I explained the problem and the tech recorded all the data error messages I've gotten (I took a picture with my cell phone so I could read him what it said).
I then politely but firmly said I've had absolutely enough of this and something needed to be done besides simply replacing the drive yet again. He informed me that he was submitting a case report to a supervisor, listing the many service calls on record for the same problem with the same machine, and I should get a call in the next 24-48 hours from a manager who can review options with me. At this point, I'm thinking my options need to include starting over from scratch with a brand new computer at no additional cost to me. Replacing the hard drive every 3 months is simply ludicrous.
I really do feel I've been fairly patient with all this up to this point, but that patience has run out. Meanwhile, anything I save on the computer now will also be saved to the backup. Who knows when this thing might go completely kaput? Argh!